Frequently Asked Questions
Where is my order confirmation email?
Your confirmation email is sent right after checkout. If you don’t see it, please check your spam or promotions folder. Still missing? Reach out and we’ll help right away.
How long before my order ships?
Orders are processed within 24–48 hours before shipping.
How long does shipping take?
Delivery typically takes 5–8 business days once your order has shipped. You’ll receive tracking as soon as it’s on the way.
Can I change my address?
If your order hasn’t shipped yet, we can usually update the address. Please contact us as soon as possible.
Get in touch
We’re here to help.
Whether you have a question about your order, need product guidance, or want help choosing the right routine, our support team is happy to assist.
Email us
📩 hello@purapeel.com
We aim to reply within 24–48 hours on business days.